New in the Villamarina for 2009
By Timmy Tiger
1. As an all inclusive hotel what is your main priority for summer 2009?
Our main priority is to ensure we are offering our customers value for money all inclusive holiday in Salou.
2. How have you ensured you are offering what the customer wants?
Every year we ask customer to complete questionnaires, and by reading these and taking everyone’s comments and suggestion on bored we hope to have improved our product and service to them to ensure this all inclusive family hotel is exactly what our customers are looking for.
3. What suggestions have you implemented in to the villamarina?
There was many suggestions made in the questionnaire and we have taken the following and implemented them
· Customers commented that the showers were not good and would fall off
For this summer all rooms have new shower heads and supports to resolve this issue.
· Insufficient Toilets for the amount of people.
We have created new toilets by the bar terrace area and on the roof top solarium giving the hotel now 4 sets of toilets in the main areas.
· Pool areas are too small.
We have extended the pool terrace area of one of the pools to create more space for our customers to relax and enjoy their all inclusive holiday.
· Kids club, too small and not visable
The location of the kids club has been changed to the area of the play park; we have built a little wooden house, were all the activities will commence from, creating a more spacious environment.
· There is nowhere for the adults to get away.
This was our biggest project to try and complete. The villa marina as you know is a very family orientated hotel with lots of children as we are a family all inclusive hotel, however we also have many guest that are just as important who come that do not have children, so to be able to offer them a relaxing all inclusive holiday the whole of the roof top of the main building has been transformed in to an adults only area with a bar, 2 Jacuzzis and lots of sunbathing space. This will also be open on evening to enjoy a relaxing drink.
Can you tell me about Villamarina all inclusive apartments?
The apartments have all been painted, all have washing machine and we will be putting air con in to the main room.
These all inclusive apartments are ideal for groups of friends or larger families.
What else have you changed for summer 2009?
Of course every year we look at the entertainment programmed for new shows and activities, which we have also done for this summer, we have some great shows lined up.
One other thing we have looked at and arranged is the big inflatable’s coming in to the swimming pools in high season for 1 day per week, for all the family to enjoy
The whole of this all inclusive hotel has had a face lift, with all the rooms been painted and the hotel in general has had lots of small changes and repairs made
Another big transformation is the entrance to the hotel has been changed, with new flooring and a slightly different design making the hotel look different and more sophisticated especially when illuminated in an evening.
The luggage room has been made bigger giving more storage space for suitcases.
How to you think this summer will go? And what advice do you have for customers with regards to the recession?
We understand that this summer maybe particular hard for people as it will be for the hotel. And this is why we have to ensure we are offering value for money all inclusive holiday, to ensure this helps reduce the cost for people whilst on holiday in Salou, especially with the Pound against the Euro not been very strong.
Do you have a lot of the same staff coming back? Do I still have a Job?
The villamarina try’s to ensure we have the same staff come back year on year to ensure this all inclusive hotel in salou is offering a friendly environment for our customers.
With regards to you Timmy, what can I say: everyone loves you so of course you are coming back?